Zero-turnover support squads.
We build dedicated customer operations teams in Latin America that integrate directly into your Slack, Zendesk, and internal workflows, operating in your exact timezone with native fluency.
Four stages to alignment
Systems audit
Squad selection
Deep-dive training
Timezone launch
We map your existing Zendesk workflows, macros, and API integrations to design a comprehensive training curriculum tailored exclusively to your product.
We recruit bilingual technical talent from our Latin American hubs, matching agents specifically to your software stack and brand voice.
Agents undergo intensive product simulation trials, resolving mock tickets and mastering your internal documentation before going live.
Your dedicated team begins operations in your exact timezone, embedded in your Slack channels for real-time collaboration and feedback.
Embedded in your stack
We do not operate as an isolated third party. Our agents work directly inside your secure environments, adhering to your established protocols.
Security & Compliance
Our operations centers are SOC2 compliant, utilizing secure VPNs, single sign-on access, and clean-desk policies to protect sensitive customer data.
First-Contact Resolution
By eliminating rigid scripts, our agents resolve complex technical issues on the first touch, driving higher customer satisfaction scores.
Scale your operations
Partner with a dedicated nearshore team that shares your timezone, your tools, and your standards. Let's build your squad.